Policies
The fine print, in plain English
How buying, delivery, your data and our templates work. Questions? Email info@bnbtools.com.
- Terms of Sale & Use These terms cover using go.bnbtools.com and buying our digital templates. Link (Stripe) processes and bills your payment as merchant of record; we del... Updated Sep 28, 2026
- Refund & Delivery Policy Our templates are digital and delivered instantly, so all sales are final and we don't offer refunds for change of mind. If something is broken, missi... Updated Sep 28, 2026
- Privacy Policy We collect only what we need to deliver your templates, support you and (if you opt in) send you hosting tips. We don't sell your data for money. We u... Updated Sep 29, 2026
- Cookies & Tracking We use a handful of cookies the Site needs or that remember a choice you made, and the Meta (Facebook) Pixel to measure our Facebook and Instagram ads... Updated Sep 29, 2026
- Template License Your purchase lets you edit and use the templates for all the short-term rentals your hosting business owns or manages, as often as you like. You can'... Updated Sep 28, 2026
- Contact & Support Email info@bnbtools.com for help with your order, templates, privacy or anything else. A real person replies within one business day (Monday to Friday... Updated Sep 28, 2026
- Accessibility Statement We want go.bnbtools.com to be usable by everyone and aim to meet WCAG 2.2 level AA. If anything is hard to use, email info@bnbtools.com and we'll help... Updated Sep 28, 2026
- Review Guidelines Only verified buyers can review, through a private link from their order. We publish every genuine review, positive or negative, and only remove revie... Updated Sep 28, 2026
- Promotion Terms Our $5 welcome code (HOST5-…) is one per person, single use, valid 14 days, and can't be exchanged for cash or combined with other codes. Getting the... Updated Sep 28, 2026
- Copyright & DMCA Policy Our templates, e-books, photos and site content are protected by copyright. If you believe something on go.bnbtools.com (such as a review photo) infri... Updated Sep 28, 2026