Refund & Delivery Policy

This policy explains how we deliver your purchase from go.bnbtools.com and what happens if something goes wrong. It is part of our Terms of Sale & Use. BNB Tools is a trade name of Taylor'd Computer Networks, 28 Medical Dr., Amarillo, TX 79106, USA.

What you're buying

Everything we sell is digital: links to Canva templates (Welcome Book, signs, checklists, Instagram posts), a Google Sheets bookkeeping workbook and PDF e-books. Nothing is shipped, so there are no shipping costs, no shipping times and nothing to return by post.

How and when you get it

• Instantly. As soon as your payment is confirmed (usually a few seconds) your personal library at go.bnbtools.com/library is ready and we email you a link to it.
• Canva templates open in Canva. You need a free Canva account; click Use template to get your own editable copy.
• The bookkeeping workbook opens Google's "make a copy" page. You need a free Google account.
• E-books download as PDF files from your library.
• Lost the email? Sign in at go.bnbtools.com/login with the email address you used at checkout and we'll send you a one-time sign-in link. Your library stays available for as long as we run this service; the copies you make in Canva and Google are yours and stay in your own accounts.

If you haven't received your library email within 30 minutes, check your spam or promotions folder, then email info@bnbtools.com and we'll send it again.

All sales are final

Because the templates are delivered the moment you pay and can be copied straight away, we don't offer refunds or exchanges for change of mind, for buying the wrong language by mistake after you've accessed it, or because you no longer need the templates. Please read the product description, the list of what's included and the FAQ before you buy, and email us if you have any question: we're happy to help you choose.

At checkout you confirm that you want immediate access and that you understand you lose your right to cancel once your library is ready. We record that confirmation and repeat it in your order email.

When we will put things right

Digital products still have to work and match their description. Email info@bnbtools.com with your order number (it starts with BNB-) and we will:

• Fix or replace anything that is broken: a link that doesn't open, a template that's missing pages, a file that won't download or is corrupted. Your library always points to the current version, so a fix usually needs nothing from you.
• Send the right item if you received something other than what you ordered.
• Refund the affected part of your order if we can't fix or replace it within a reasonable time (normally 14 days), or if we can't deliver something you paid for (for example an extra language you can't use because you already own every language we offer).

These commitments don't limit any rights you have under the law of the country where you live (see below).

Buyers in the EU, UK and similar countries

Consumer law in the EU, the UK and some other countries gives you 14 days to cancel most online purchases. For digital content that is not on a physical medium, that right ends once delivery has started, if you asked for immediate delivery and acknowledged that you lose the right to cancel. You do this with the checkbox on our checkout page, before you pay, and we confirm it in your order email. If for any reason that confirmation wasn't collected, you can still cancel within 14 days of purchase by emailing us, and we'll refund you. Link's own buyer terms may also give you a cooling-off right (see "Payments through Link" below).

You also keep your legal rights if digital content is faulty or not as described (for example, under the UK Consumer Rights Act 2015 you can ask for a repair or replacement and, if that isn't possible, a price reduction or refund).

Payments through Link

Payment and billing on go.bnbtools.com are handled by Link (Sold through Link, LLC, a Stripe company), the merchant of record for your payment. That's why your receipt comes from Link and your statement shows LINK.COM* BNBTOOLS (or similar). Link has its own buyer terms and refund policy: for example, Link may refund a purchase that wasn't delivered, was corrupted or was significantly not as described, and consumers in some countries (including the EU and UK) can ask Link to cancel under the "cooling-off" rules in its terms. Our policy doesn't limit any of those options, and where Link's policy is more generous, Link's policy applies.

How refunds are paid

Approved refunds go back to your original payment method through Link, normally within 5 to 10 business days depending on your bank. When a refund is made, access to the refunded items in your library ends.

Disputes and chargebacks

Please email us first: we reply within one business day and most problems are quick to solve. If you open a dispute with your bank or card issuer, Stripe/Link handles it and we provide our order, consent and delivery records. If the payment is returned to you, access to that order's items ends.

Discount codes

If you used a welcome code, any refund is for the amount you actually paid. Codes aren't reissued after a refund. See the Promotion Terms.

Contact

info@bnbtools.com · Taylor'd Computer Networks (BNB Tools), 28 Medical Dr., Amarillo, TX 79106, USA.